Support is available to assist with account-related questions, verification, technical issues and general feedback. The team can help with deposits, withdrawals, bonus enquiries and safer‑gambling concerns, and will guide customers through document checks or payment queries when required. Contact options include email, phone and live chat; expect prompt, clear responses and practical, personalised step‑by‑step assistance to resolve account matters and any technical faults for swift resolution. Support materials and FAQs are also available in the account help centre.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat available) |
| General enquiries | [email protected] (billing and account notices; response within 24 hours) |
| Affiliate enquiries | [email protected] (commission queries and onboarding) |
| Phone | +44 20 7946 0321 (Mon–Fri, 09:00–18:00; callback service available) |
| Working hours | Live chat 08:00–00:00, email monitored 24/7 |
Email [email protected] is the preferred contact method for detailed requests, account matters, or cases requiring documents or lengthy explanations. Please include a clear subject line, your account username and up‑to‑date contact details to speed handling. Attaching relevant documents and a concise summary of the issue helps avoid delays and ensures staff can respond accurately.
Support requests are usually handled promptly; most enquiries receive a reply within one business day. Simple issues such as account questions or payment confirmations are typically resolved quickly by live chat or email. More complex matters — for example enhanced verification or disputed transactions — can take longer depending on their nature and may require additional checks. You will be kept informed of progress.
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