This Privacy Policy explains how Emberbet collects, uses and protects personal information when you register, place bets, play games or otherwise use our services. We are committed to respecting your privacy and handling your data fairly and securely. This page sets out the categories of information we process, why we process it, who we may share it with and the rights available to you.
When you create an account or contact us we collect identifying information such as your name, date of birth, email address, phone number and postal address. We also collect identity documents and verification data where required for account verification and anti‑fraud checks.
Technical information is gathered automatically when you use our site or apps. This includes IP address, device and browser details, operating system, cookie identifiers, time stamps and log data related to your sessions and preferences.
We record transactional and account activity such as deposits, withdrawals, bets placed, game history, bonuses claimed and support interactions. Payment information required to process transactions is collected via secure payment providers and, where stored, is handled in accordance with applicable security standards.
We use personal and technical data to operate your account, process payments, verify identity, provide customer support, detect and prevent fraud, comply with legal obligations and improve our services. Transactional data is used to administer accounts, resolve disputes and maintain accurate records. We may also use anonymised or aggregated data for statistical analysis and product development.
We protect data using appropriate technical and organisational measures such as encrypted connections (TLS), access controls, secure storage and regular security reviews. Only authorised personnel and approved service providers have access to personal data on a need‑to‑know basis. Where third parties process data on our behalf we require contractual safeguards and expect them to maintain comparable security standards.
We and selected third parties use cookies and similar technologies to enable site functionality, remember preferences, and provide analytics and personalised content. You can manage cookie preferences through our cookie settings and via your browser. Blocking certain cookies may affect site functionality.
You have rights in respect of the personal data we hold, including the right to access, correct, restrict or delete your information, to object to certain processing and to request data portability where applicable. You may withdraw consent at any time for activities that rely on it, without affecting processing based on other lawful grounds.
To exercise your rights contact [email protected]. We will verify your identity before responding. Requests are handled in line with legal requirements; where we cannot comply we will explain why. We retain information for as long as necessary for business, legal, tax or regulatory purposes.
We may share personal data with service providers who support payments, identity verification, fraud prevention, IT hosting, analytics and customer support. We also disclose information when required by law, to assist with investigations, or to protect rights and safety. Aggregated or anonymised data may be shared for legitimate business purposes.
We may update this policy from time to time. Any material changes will be published on our site and will take effect once posted. Please review this page periodically for the latest information. For questions about this policy or our practices, contact [email protected].
