Contact Our Team
Need help? Our support team is on hand to assist with account enquiries, verification and payment questions, technical issues, or general feedback. We can guide you through deposit and withdrawal processes, explain responsible gambling tools and liaise with authorised checks where needed. For security or privacy enquiries we can direct you to the right team. Contact us via live chat, email or phone and we’ll do our best to resolve your enquiry in your favour.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat and email) |
| General enquiries | [email protected] (response within 24 hours) |
| Affiliate enquiries | [email protected] (partner team; application review within 48 hours) |
| Phone | +44 20 7946 0827 (voice support) |
| Working hours | Live chat 24/7; Email Mon-Fri, 09:00-18:00 (UK time) |
Email Support
For detailed requests, account issues or cases needing documents, email is the preferred contact method. Please send your enquiry to [email protected] with a clear subject line and up‑to‑date contact details so we can process requests without delay. Attach any relevant files and include your account ID to help us respond as quickly and accurately as possible.
Submit Your Inquiry
Response Time
Our support team aims to reply quickly. Most enquiries are answered within one business day. If your issue requires account checks, payment investigations or third-party verification it may take longer; complex cases can take several business days depending on their nature. If you need a faster response, include your account ID and a clear description in your message to help us resolve it sooner.
Feedback
We'd love to hear your feedback on Emberbet. If you have suggestions, ideas or spot anything that could be improved, please tell us. All comments are read and considered by our team, and your input helps shape new features, fixes and promotions. Use the help centre or in-app feedback to send your thoughts, so we can keep improving your experience.